Shipping Policy

Last Updated: June 2026

Thank you for shopping at CatNeverland®! We are a small U.S.-based business dedicated to creating unique pet-inspired greeting cards, artwork, magnets, air fresheners, and gifts. We carefully package every order to ensure it arrives safely.

Processing Time

Most orders are processed within 1–3 business days after payment is received.

During holidays, special promotions, or periods of high order volume, processing times may be slightly longer.

Orders are processed Monday through Friday, excluding U.S. holidays.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, selected shipping method, and order size.

Estimated delivery times:

• Standard U.S. Shipping: 3–7 business days

• Expedited U.S. Shipping: 1–3 business days (when available)

Delivery estimates begin after your order has been processed and shipped.

Domestic Shipping

We currently ship throughout the United States, including Alaska, Hawaii, and U.S. territories where carrier service is available.

International Shipping

We may offer international shipping to select countries. Shipping rates, delivery times, customs fees, duties, taxes, and import charges are the responsibility of the customer unless otherwise stated.

CatNeverland® is not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 24 hours for tracking information to update.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's control.

CatNeverland® is not responsible for:

• Shipping delays caused by carriers

• Weather-related delays

• Incorrect shipping addresses provided by customers

• Lost or stolen packages marked as delivered

If you experience a delivery issue, please contact the carrier directly. We will do our best to assist when possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If you notice an error, contact us immediately at catneverlandart@gmail.com.

We cannot guarantee address changes once an order has entered processing or shipment.

Orders returned due to an incorrect address may require additional shipping charges for reshipment.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the issue and work with you to provide a replacement or other appropriate resolution.

Multiple Items

Orders containing multiple items may occasionally ship separately to ensure faster delivery and product availability.

You will receive tracking information for each shipment when applicable.

Contact Us

If you have any questions regarding shipping, please contact us:

CatNeverland®
Email: catneverlandart@gmail.com
Website: CatNeverland

We appreciate your support of our small business and look forward to sharing the joy of pets, art, and creativity with you! 🐾💌✨